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Payment & Refunds

Pricing

  • All prices listed are in Singapore Dollars (SGD).

  • We do not charge GST both online or in the Café.

  • 10% service charge applies for dine-in in the Café.

  • Prices are subject to change without prior notice.

Payment - website orders

  • Modes of payment on our website: We accept major credit/debit cards, PayNow, and other payment methods as available on our online shop.

  • There is a payment processing fee for for online purchases (as of 11 December 2025):

    • Cards: 3.5%​

    • PayNow: 0%

    • WeChat Pay: 2.5%

 

Payment - Café

  • Modes of payment in the Café: Visa. Mastercard, PayNow and ShopBack

ducts will be deemed forfeited for any failed delivery.

  • If you've chosen self-pickup, orders that are not collected by closing time would be kept for collection on the next working day upon request. Orders not collected within 24 hours from original date and time of collection would be forfeited and no refunds would be made.

 

Cancellations

  • All orders made are non-cancellable, non-refundable and non-exchangeable once payment has been made.​ 

  • Please ensure all order details, and fulfilment date selected are at least 4 days in advance and on Café operating day and time. 

Returns & Refunds

  • Due to the perishable nature of our products, we do not accept returns.

  • Refunds or replacements will be issued at our discretion. We are not responsible for dissatisfaction due to personal taste preferences.

  • The customer is responsible for checking that the order received is correct before leaving the Café or before our driver leaves. 

  • For Self-Collection: Once the product(s) has been collected, it is deemed as acceptance and we will not bear any responsibility to any damage to the product(s); and any dispute with regards to the order thereafter. Subsequent disputes regarding damage to the product(s) cake incorrect order will not be entertained if concerns were not raised to our staff at the time of collection.

  • For Delivery: All orders and item(s) are carefully checked and sent out in good condition. In the unlikely event that the item(s) is damaged or incorrect, please contact us with clear photos within 1 hour of receipt​​

  • For self-arranged 3rd party courier: Ensure you select a CAR for safe delivery of your order. All orders and item(s) are carefully checked and sent out in good condition. We will not bear any responsibility to any damage to the product(s) once they have left our premises. It is advisable that the driver takes a picture of all the items of your order before and after delivering them to you.

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