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Privacy Policy

Lilac Oak Privacy Policy

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Effective Date: 1 May 2025

At Lilac Oak, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.lilacoak.com), place an order, or interact with us in any way.

 

1. Information We Collect

We collect personal data only when necessary and with your consent. This may include:

  • Name and Contact Information (e.g. name, email, phone number, delivery address)

  • Order Details (products purchased, preferences, dietary notes)

  • Payment Information (processed securely through third-party platforms; we do not store card details)

  • Website Usage Data (via cookies, analytics tools like Google Analytics, Wix insights)

 

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Provide customer support

  • Personalize your shopping experience

  • Send order updates, promotional emails, or newsletters (only with your consent)

  • Improve our website functionality and user experience

 

3. Email Marketing & Communications

  • You will only receive promotional emails if you opt-in to our mailing list.

  • You can unsubscribe at any time by clicking the link in the email or contacting us directly at hello@lilacoak.com.

 

4. Sharing of Information

  • We do not sell, rent, or trade your personal data.

  • We may share limited data with trusted third-party service providers (e.g. delivery platforms, payment gateways) strictly for order processing or analytics.

  • All third parties are obligated to protect your information and use it only for agreed purposes.

 

5. Data Retention

  • We retain your data only for as long as needed to fulfill the purposes described in this policy, unless a longer retention period is required by law.

 

6. Data Security

  • We use secure servers, SSL encryption, and trusted platforms (e.g. Wix, Stripe) to safeguard your data.

  • However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

 

7. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

  • Access or request a copy of your personal data

  • Correct inaccurate or incomplete data

  • Withdraw consent to use your data (which may affect order processing or service)

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To exercise your rights, please contact us at hello@lilacoak.com.

 

8. Cookies Policy

Our website uses cookies to:

  • Remember user preferences and login details

  • Track website traffic and improve navigation

You can manage your cookie preferences via your browser settings.

 

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites.

 

10. Changes to This Policy

Lilac Oak may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

Contact Us
For questions about this Privacy Policy, or to make a data request,

please email: hello@lilacoak.com

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Thank you for supporting Lilac Oak.

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