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FAQ
ORDERING
Can I walk in to purchase Bakes and/or Cakes from the Café?
The Café has daily Bakes-of-the-day on rotation for dine-in and takeaways. You may walk in to browse through our daily selections. Classic Bakes are usually available (till sold out). For whole Classic Bakes (eg. Banana Chocolate Chunk Cake in whole 8"), it is recommended to call or WhatsApp +65 9748 0018 to check if we have stock for you for same day collection.
We do not stock ready-made Whole Creamed Cakes/Gluten-free Cakes. These are all made upon order. Please order at least 3 days in advance.
Are you halal-certified?
We are not halal-certified. However all our products are plantbased and vegan. We do not use dairy, eggs, alcohol, or alliums in our food.
Are you gluten-free?
No, we do not specialise in gluten-free products. We do have a selection of gluten-free cakes and occasional gluten-free cookies that are seasonal. The may however contain nuts as replacements and are produced in the same kitchen where we handle all our other production. Customers with severe allergies should exercise caution and contact us prior to ordering.
Can I make changes to my order after checkout?
All orders made are non-cancellable, non-refundable and non-exchangeable once payment has been made.
Can I order for someone else as a gift?
Yes, of course! We love surprising someone with our vegan treats!
If you are selecting for delivery, do ensure you key in the recipient's name, contact number and address (not yours) during checkout under delivery details.
Is there a minimum order for delivery or pick-up?
There is a minimum order of $30 for all orders made online.
Can I order wedding favours / corporate gifts / bulk customisation?
Of course! We love to be a part of your events and gifting needs!
Let us know what you need and we'll be here to assist. Drop us an email at hello@lilacoak.com and we'll get back to you within 3 working days.
Do you do wholesale?
Yes! Do drop us a message via our contact form and we'll be in touch with our catalogue within 3 working days.
PRICING & PAYMENT
Do you charge GST?
We do not charge GST both online or in the Café.
However, a 10% service charge applies for dine-in in the Café.
What payment methods do you accept?
Modes of payment on our website:
We accept major credit/debit cards, PayNow, and other payment methods as available on our online shop.
Modes of payment in the Café:
Visa, Mastercard, PayNow and ShopBack
DELIVERY & PICK-UP
Do you offer delivery?
Delivery is available across most areas of Singapore.
What are the delivery fees and timings?
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Delivery fee for standard Bakes, Cakes & Food (except Sentosa, Jurong Island & Tuas):
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$15 for orders below $250
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$5 for orders above $250
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Free delivery for orders above $500
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For Sentosa, Jurong Island & Tuas, a surcharge at +$5 applies.
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Delivery timings:
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All-Day Delivery (unable to choose specific time)
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Monday, Tuesday, Thursday: 11am to 5pm
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Friday to Sunday: 11am to 6pm
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Specific Time Delivery (1.5 hour range); chosen between
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Monday, Tuesday, Thursday: 11am to 5pm
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Friday to Sunday: 11am to 6pm
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* We aim to deliver within the selected time slot, but delays may occur due to unforeseen circumstances.
Delivery fees and timing for Events, Catering & Dessert Tables will be discussed and agreed upon confirmation.
Can I pick up my order from the café?
Yes, we would love for you to pick up your order and explore our Café offerings for yourself!
Orders that are not collected by closing time would be kept for collection on the next working day upon request. Orders not collected within 24 hours from original date and time of collection would be forfeited and no refunds would be made.
What happens if I miss my delivery?
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It is the customer's responsibility to ensure that delivery details are accurate and that someone is available to receive your order during your selected delivery timeslot.
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Any instructions to leave the order and products at the door will be at the customer's own risk. Lilac Oak and our delivery partners will not be liable for any damage and spoilage to the products.
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For missed deliveries due to incorrect information or no recipient, we will not be able to reschedule a delivery. Products will be deemed forfeited for any failed delivery.
CAKES & CUSTOM ORDERS
Do you offer custom cakes or dessert tables?
YES! For custom cakes, you may refer to our current cake flavours or customise your own if you have a specific favourite. We do tiered and table-length cakes as well for events and weddings. Do reach out to use via email at hello@lilacoak.com and we'll get back to you within 3 working days.
You may check out our Catering & Dessert Table packages and menu here.
* For all customisations, do note that we are an all-natural brand. Hence, we do not use artificial colourings or flavourings and are unable to accept requests for excessively coloured orders.
How many days in advance should I place a whole cake or catering order?
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Whole Cakes: min. 4 days in advance for cakes from our current menu; last minute requests subjected to the team's availability (WhatsApp +65 9748 0018 to enquire)
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Catering & Dessert Tables: Minimum 3 weeks in advance for catering orders; last minute requests subjected to the team's availability, with a surcharge. You may check out our Catering & Dessert Table packages and T&Cs here.
Are your cakes nut-free / gluten-free / halal-certified?
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All our products are plantbased and vegan.
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We do not use dairy, eggs, alcohol, or alliums in our food.
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However, products may contain or come into contact with allergens such as nuts, soy, gluten, or sesame.
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Customers with severe allergies should exercise caution and contact us prior to ordering.
Can you write a message on the cake?
We are unable to write messages on the cakes. Message toppers are available under "Add-ons".
Do you have balloons, backdrops & party decorations?
We do not provide balloons, backdrops & party decorations at the moment. Should you require such services, we would be happy link you up with our friends at FUNLAH (https://funlah.com/) - Get an exclusive 15% OFF on all balloon purchases at FUNLAH with the code partyatlilac_oak
(up to $50).
ABOUT LILAC OAK CAFÉ
Where are you located?
📍 71 Oxley Rise, #01-01, Singapore 238698
🚘 Parking is available in the building, The Rise @ Oxley
🚇 10min walk from Dhoby Ghaut/Somerset/Fort Canning MRT
🚍 3min walk from Opp Haw Par Glass Tower or 6min walk from Winsland House bus stops
What are your opening hours?
Monday, Tuesday, Thursday: 1100h - 1600h
Wednesday: Closed
Friday - Sunday: 1100h - 1800h
Are walk-ins allowed or do I need a reservation?
Yes, walk-ins are very welcomed :)
Are pets allowed at the Café?
Pets are not allowed in the Café but we do have an outdoor seating that is pet-friendly.