Self-Collection

• Choose to pickup your order from the Café at 71 Oxley Rise, during our operating hours when checking out your order.

• Orders that are not collected by closing time would be kept for collection on the next working day upon request. Orders not collected within 24 hours from original date and time of collection would be forfeited and no refunds would be made.

• The person collecting the order is wholly responsible for checking that the all products are received (including provisions of knives, candles, decorations) are correct and in good condition.

• Once the product(s) has been collected, it is deemed as acceptance and we will not bear any responsibility to any damage to the product(s); and any dispute with regards to the order thereafter. Subsequent disputes regarding damage to the product(s) cake incorrect order will not be entertained if concerns were not raised to our staff at the time of collection.

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Self-arranged 3rd Party Courier

• You may arrange your own 3rd party courier (eg. Lalamove, GrabExpress). Ensure you select a CAR for safe delivery of your order.

• You are required to provide the driver with your name and order number as they will need to present it to us in order to collect your order.

• All orders and item(s) are carefully checked and sent out in good condition. We will not bear any responsibility to any damage to the product(s) once they have left our premises. It is advisable that the driver takes a picture of all the items of your order before and after delivering them to you.

• We do not make any delivery arrangements or book 3rd party delivery services on behalf of pick-up customers. Please arrange for your own 3rd party delivery service if you have opted for self-pickup but are not able to come over to our store to collect your order from us.

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Delivery (Bakes, Cakes & Food)

• Delivery is available across most areas of Singapore.

• Delivery fee for standard Bakes, Cakes & Food (except Sentosa, Jurong Island & Tuas):

  • $15 for orders below $250 

  • $5 for orders above $250

  • Free delivery for orders above $500

  • For Sentosa, Jurong Island & Tuas, a surcharge at +$5 applies.

• We aim to deliver within the selected time slot, but delays may occur due to unforeseen circumstances.

• It is the customer's responsibility to ensure that delivery details are accurate.

• Any instructions to leave the order and products at the door will be at the customer's own risk.​ Lilac Oak and our delivery partners will not be liable for any damage and spoilage to the products.

• For missed deliveries due to incorrect information or no recipient, we will not be able to reschedule a delivery. Products will be deemed forfeited for any failed delivery.​​​

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Delivery (Catering & Event Orders)​​

• Location Surcharge:

  • +$20 for deliveries to Sentosa & Jurong Island

  • +$50 for event venues without any lift access

• Changes to event details: We will try our best to accommodate in the event that there is a change to your event date, time and/or location; subjected to the team's availability. All changes must be informed via formal writing (email hello@lilacoak.com / WhatsApp +65 9748 0018) as soon as possible. Changes to the date made less than 7 days prior to the original event date will be subjected to a +25% surcharge of the total charges.

• Lilac Oak is not liable for unforeseen delays caused by events outside our control (e.g. weather, illness).